Why AppleCare OS Support?
When integrating Apple technology, a key challenge enterprises face is having the confidence that their IT department has the experience and manpower to manage this software effectively. Of course, there’s always the option of training-up existing staff or hiring new heads, but for many organisations, this just isn’t the right solution.
AppleCare OS Support acts as an extension to your IT department, helping you to optimise your resources while supporting your Apple software. With our team of Apple-certified experts, Jigsaw24 work with Apple to deliver enterprise-level support to help your IT department quickly resolve even the most complex issues. Our experts are only ever a call or email away so you can have peace of mind that you always have the support you need.
Benefits
Enables smooth integration of Apple into your existing infrastructure.
Expert technical support for the entire Apple hardware and software ecosystem.
Rapid response to get issues resolved quickly.
End-to-end support from a single vendor to simplify processes.
Understand how your IT infrastructure is working and get advice on how to improve.
What plans are there?
With three AppleCare OS Support plans available – Select, Preferred and Alliance, there’s an option for every business. Choose the plan that best meets your business’ needs, with the option to start small and scale according to your requirements and projected growth.
Select
The Select plan is perfect for enterprises that want to start gradually with AppleCare OS Support and scale as their needs change. With unlimited help desk support seven days a week, it provides your IT department with an extra helping hand. This plan also includes incident status reporting to help your technical teams stay in the loop, so they know what’s happening at every stage.
Preferred
Featuring an unlimited help desk and enterprise-level support every day of the week, fast response times and account management service – the Preferred plan is a true all-rounder. This plan is ideal for organisations that are looking for support with the ability to gain extra insights into their Apple ecosystem through quarterly activity reporting.
Alliance
Bringing together the best, Alliance is the most comprehensive AppleCare OS Support plan. It boasts 24/7 support for urgent issues, site visits and a dedicated account manager to track issues, review your IT infrastructure and provide monthly activity reports for both support calls and repairs. It can even be used in multiple supported locations.
| Select | Preferred | Alliance | |
| Number of supported locations | 1 | 1 | Multiple |
| Help desk-level support | Unlimited | Unlimited | Unlimited |
| Enterprise-level support | 10 | Unlimited | Unlimited |
| Standard support | 12/7 | 12/7 | 12/7 |
| Priority 1 (system or service down) support | 12/7 | 12/7 | 24/7 |
| Incident status reporting | Yes | Yes | Yes |
| Account management | No | Yes | Yes |
| Customer site visits | No | No | Yes |
An Apple provider like no other
At Jigsaw24, we’ve always been passionate about Apple technology and what it can help your business achieve, from improving productivity to strengthening security and making deployment easier. In fact, we’ve been helping businesses just like yours get real results from Apple technology for nearly 30 years – experience that makes us the right choice for your organisation, too.
We hold Apple’s top accreditations in enterprise and education – so it’s safe to say that we’re true Apple specialists. Our status as an Apple Authorised Enterprise Reseller reflects the brilliant solutions we can provide businesses, covering every step of their Apple journeys from how they purchase and manage their devices right up to how they retire and recycle them. Learn more about Jigsaw24 and Apple.
We can help make your use of Apple more affordable, productive and commercially successful than anyone else. If you want to learn more about how we can help you get started with AppleCare OS Support, get in touch by filling out the form below.
Want to know more about AppleCare?
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