AppleCare for Enterprise
AppleCare warranties are some of the most wide-ranging available. Whether you have an office full of Mac Pro users, a 1000-strong fleet of iOS devices or simply want cover for your new headphones, there's an AppleCare option available for you.
But don’t make the mistake of thinking AppleCare is just for consumers. AppleCare for Enterprise is designed with businesses in mind, offering services like dedicated help desk support, iOS migration and enterprise-level Apple support, all at three different levels of service depending on your needs, estate size and internal resources.
And because AppleCare is provided via Apple and their most trusted partners, you get access to specialist Apple engineers who know the operating system and hardware inside out. All of which helps your business avoid issues, reduce downtime and keep your Apple estate healthy.
AppleCare at Jigsaw24
No matter where you bought your devices, we’re your best option when it comes to Apple support. We’re the only company in the UK with Apple’s three major accreditations, including Apple Premium Service Provider – the highest possible award for support – and Apple Authorised Enterprise Reseller, in recognition of our ability to deliver Apple solutions at scale.
We back up those accreditations with a large in-house technical team and 30 years’ experience managing Apple workflows. Whatever your business needs, we have experienced engineers who can help your reach your business and IT goals, offering short term fixes and long term strategies to ensure your IT estate always stays in peak condition.
Your AppleCare options
AppleCare device protection
The AppleCare Protection Plan provides a consistent and convenient device support service for less than the cost of troubleshooting in-house – and with help from a dedicated, Apple-centric IT team. Processing tech problems and troubleshooting through an Apple specialist means:
- Faster resolution times.
- Fewer calls per incident.
- Less downtime.
- Faster rollout of new devices.
Available for macOS and iOS devices, plus shared devices Home Pad and Apple TV, it’s your best option if you want to ensure high adoption, utilisation and success rates across your organisation.
AppleCare Help Desk
If you don’t have an internal IT team, or they don’t have any experience with Macs, AppleCare Help Desk Support is here to fill that need. It includes:
- Access to two designated support contacts.
- One year of unlimited support incidents for hardware and software diagnosis.
- Troubleshooting and issue isolation for Apple-based solutions.
Apple Care Help Desk Support is available across the full range of Apple hardware, but if you’re only using iOS devices, there’s a custom support package available for you, too: it delivers support via phone, email and chat for advanced integration, migration, and server operation issues.
AppleCare OS Support
For support that goes beyond a first line help desk, backing up your team as they migrate to macOS and perfect their Apple integration, AppleCare OS Support is a great option. It includes everything in AppleCare Help Desk, plus support via phone, email and chat for advanced integration, migration, and server operation issues. AppleCare OS Support is available at three levels:
- OS Support Preferred covers up to 10 enterprise level support incidents and provides a four hour response for priority one issues, 12 hours a day, seven days a week.
- OS Support Select covers an unlimited number of enterprise level support incidents for two technical contacts from your organisation, provides a two hour response for priority one issues, 12 hours a day, seven days a week, and assigns a technical account manager to your organisation for one year.
- OS Support Alliance customers covers an unlimited number of enterprise level support incidents across multiple locations for six technical contacts in your organisation and provides a one hour response for priority one issues, 24 hours a day, seven days a week. This plan also includes an onsite review by an Apple technical support engineer and assigns a technical account manager to your organisation for one year.
AppleCare for Enterprise
AppleCare for Enterprise is the best possible cover for businesses. From 24/7 phone support to priority onsite repairs, this package gives your employees personalised assistance from Apple experts. To keep your IT operations running smoothly, AppleCare for Enterprise includes:
- Flexible service options.
- Priority onsite services.
- Next-business-day device replacement.
AppleCare for Enterprise provides a consistent and convenient service experience, reduces support costs and helps the long term success of Mac and iOS device deployments.
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