Our iOS Lifecycle solutions are based around staff experience. With our tried and tested methodology (we’ve deployed 50,000 devices so far this year!), iPhone and iPad rollouts have been a breeze for our customers. Here’s how we make sure you get the best out of your devices from day one…
Everybody likes exciting new tech. But the headache that often comes with large-scale rollouts can be huge, with the potential for long wait times, missing kit, and not knowing how to get up and running once the device is actually in your hands.
Without a clear strategy for deployment in place, and the necessary support available after you’ve got your devices switched on, many people find that they’re not getting the most out of their iPad or iPhone for business. But don’t worry - whether your company is new to Apple, already has an Apple estate or has a mixed device environment, we’ll ensure you get the best experience from your mobile technology.
The perfect rollout
Before
Prior to your company’s rollout, you’ll be able to log into a dedicated web portal and select your new device from a predetermined list. You’ll also be able to book a collection time and place, and arrange to return your old device. Your device will then be delivered to site at the specified time, ready for you to collect.
During
As you and your colleagues will have pre-booked time slots to collect your devices, so you’ll avoid the usual lunchtime rush as everyone devices to pick up their iPhone at the same time. Our iOS deployments are tracked using a customer app, CAT24, which ensures a smooth, zero-touch rollout.
We’ll also have a member of our friendly, accredited (and a little bit geeky) tech team onsite during your rollout, so if there are any hiccups, they can address them and get you back on the right track. They’ll also be happy to answer any questions you have about your new device, and getting set up.
After
If required, we can provide training for you and the IT staff supporting you, as well as a support hotline so you’ve got a dedicated number to call with any queries or issues. We can also provide bespoke collateral that will come with your new device to help get you up and running as soon as possible, ensuring a hassle-free and informed rollout.
We know that accidents are inevitable, but believe suffering downtime because of them isn’t. With our hot swaps, you can have a replacement device in your hands the same day, and will be kept up to date while we repair your damaged device.
The benefits
With a Jigsaw24 iOS rollout you’ll get:
- - Minimal downtime. We’ve got the deployment process down to a tee, so it should take you less than a minute to collect your new device and return your old one.
- - On time delivery. We can deploy thousands of devices over agreed timescales – in a recent deployment we rolled out 15,000 devices in six months.
- - Real-time updates. Throughout the rollout, your HR and IT staff will receive clear progress and inventory information in real time.
- - Reduced support tickets. With rapid repairs, hot swaps and dedicated support hotlines, you could see support tickets reduced by up to 50%.
- - Improved data security. Significantly improve your data security and brand management with our pre-delivery staging and configuration services.
Get in touch with our Apple Practice to arrange an ideation workshop at our Apple Experience Centre, our leading demo facility in the heart of Soho, London. You can call us on 03332 409 306 or email enterprise@Jigsaw24.com. For all the latest news, follow @WeAreJigsaw24 on Twitter, or ‘Like’ us on Facebook.